Answers to common questions — or reach us directly and we'll get back to you.
Getting Started
Tap the + button in the middle of the tab bar. You can capture a receipt with your camera, upload an image or PDF from your photo library or files, or — if you're on Pro — forward an email receipt directly to your personal Traxly address.
Once uploaded, Traxly's AI automatically extracts the merchant, amount, date, category, and line items so you don't have to type anything.
Traxly supports:
For email forwarding, any image or PDF attachment in the email will be processed. Other file types (e.g. Word documents, ZIP files) are ignored.
Traxly uses Google Gemini to read your receipts, and it's accurate for the vast majority of standard receipts and invoices. However, AI can occasionally misread a value — especially on low-quality images or unusual receipt formats.
Always review extracted data before using it in tax filings or official financial records. You can tap any receipt to edit individual fields.
Free Plan & Pro
The free plan includes:
No payment information is needed to use the free plan.
Traxly Pro unlocks everything in the free plan, plus:
"Unlimited" means there's no monthly cap on the number of receipts you can upload — but to keep the service fast and fair for everyone, we apply technical limits on individual requests (e.g. a maximum of 32,000 tokens per interaction).
Automated or bot-like usage that goes far beyond normal individual business activity may result in temporary rate-limiting or, in repeated cases, account suspension. See our Terms & Conditions §5 for the full policy.
Open Traxly and go to your Profile (bottom-right tab). Tap Upgrade to Pro. Current pricing is shown in the app before you confirm. Payment is handled securely through the Apple App Store.
Subscriptions are managed entirely through Apple. To cancel:
Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep Pro access until the end of the current billing period.
Go to Profile → Restore Purchases. This re-syncs your App Store purchase with Traxly. If that doesn't work, sign out and back in, which forces a fresh status check.
If you're still having trouble, email us at support@traxly-app.com with your Apple ID email and we'll look into it.
Email Forwarding (Pro)
Every Pro account gets a unique email address in the format yourcode@invoices.traxly-app.com. When a supplier or vendor emails you an invoice, simply forward that email to your Traxly address. Traxly will extract the receipt data from any attached image or PDF and add it to your Invoices tab automatically.
You'll receive a push notification as soon as it's processed.
Open the app and go to Profile. Your forwarding email alias is displayed there. You can copy it and save it as a contact on your phone for quick forwarding.
A few things to check:
If none of the above apply, email us at support@traxly-app.com with the sender address and approximate time you forwarded it.
To make sure your invoice always lands in Traxly even when an email has multiple attachments, we automatically skip individual files that are too large or exceed our AI processing limits. The rest of the email is still processed normally.
If a critical attachment was skipped, you can upload it manually via the + button in the app.
AI Finance Coach
The Finance Coach is an AI chat feature (Pro only) that can answer questions about your spending. It has access to your receipt history so you can ask things like "How much did I spend on travel last quarter?" or "Which category is growing the fastest?"
It provides general spending insights only — it is not a licensed financial advisor, and nothing it says constitutes financial, tax, or legal advice.
Free users have a limit of 20 AI prompt actions per calendar month (chat messages, spending pattern analysis, and goal insights). This limit resets on the 1st of each month.
Receipt extraction does not count against this limit. Upgrading to Pro removes the monthly prompt cap.
Account & Data
Email support@traxly-app.com from the address associated with your Traxly account and request deletion. We'll process it within 2 business days. This permanently removes your profile, all receipts, images, and associated data.
If you have an active Pro subscription, make sure to cancel it via Apple before requesting deletion so you're not charged again.
Yes. Pro users can export to PDF or CSV from the Reports tab, with your business name and details included. Free users can view their data in-app but cannot export.
All your receipt images and extracted data are stored in a private, access-controlled storage bucket on Supabase. Only your account can read your files. All data is encrypted in transit (HTTPS) and at rest.
We do not sell your data. See our Privacy Policy for full details on how data is handled.
On the login screen, tap Forgot password? and enter your email. You'll receive a reset link from Traxly. Check your spam folder if it doesn't arrive within a few minutes.
Billing & Refunds
All payments go through the Apple App Store. Traxly never stores your payment details. Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours beforehand.
Refunds are handled by Apple, not Traxly. To request one, visit reportaproblem.apple.com and select the Traxly purchase. Apple reviews refund requests on a case-by-case basis.
Subscriptions must be cancelled at least 24 hours before the renewal date to take effect for that billing cycle. If you cancelled after the renewal had already processed, Apple does not automatically reverse the charge.
You can submit a refund request at reportaproblem.apple.com and explain the situation to Apple's support team.